AstriCon 2018: Full Schedule

AstriCon is celebrating its 15th year in Orlando! As the longest-running event devoted to all-things Asterisk, AstriCon celebrates one of the most influential open source telecommunication projects in history and also its future impact on the communications industry.

8:00am EDT

Registration

Tuesday October 9, 2018 8:00am - 6:00pm EDT
Osceola Conference Center

10:00am EDT

Battling Robocallers - a Tutorial on STIR/SHAKEN

One of the most common complaints to the FCC are the result of automated dialers with pre-recorded messages (ie: Robocallers) A favorite trick to increase response rates of Robocallers is “neighbor spoofing”, replacing the caller-ID number with one similar to the called number. Often part of an attempt to defraud consumers, neighbor spoofing has earned the attention of the FCC and CRTC with new proposed regulations. By attending this session, participants will learn about a STIR/SHAKEN, mechanisms to verify caller-ID and detect whether it has been modified or substituted.

Speakers

Alan Percy

Senior Director of Product Marketing, TelcoBridges

Alan is the Senior Director of Product Marketing at TelcoBridges, with responsibility for the global marketing efforts for FreeSBC, the innovative software-based Session Border Controller from TelcoBridges. Offered as a no-cost download, FreeSBC and the optional paid services and... Read More →

Tuesday October 9, 2018 10:00am - 10:40am EDT
Kissimmee

Business

10:00am EDT

Running with Droplets: The Cost of Cloud RTC

As the use of cloud-native computing environments continues to grow, many people find themselves at a crossroad: would it be more cost effective to run you own datacenter, or continue to grow in a hosted environment? What do you give up in that trade, and is what are the options?Levering tools like Kubernetes or Docker Swarm help abstract away the underlying machine providers until they become a commodity themselves. Why not run certain services that are disk intensive at a certain provider that provides excellent I/O, while running traffic that is bandwidth costly in a different location? To reduce operating expensive and increase competitiveness, organizations need to be able to spread their service load to where & when it is needed. If your traffic is spiking in New York, that should be near the location where additional resources are automatically deployed. In this talk we'll discuss actual numbers of running certain services on a few major providers (GCP, DigitalOcean, AWS) and deployment strategies using tools like Kubernetes & Docker Swarm. We'll focus on when the logic dictates to utilize your own hardware and the business trade-offs that come with that type of decision.

Speakers

Evan McGee

CTO & Founder, SignalWire

Evan has over a decade of deep experience in the telecommunications industry, including both executive business and technical expertise in SaaS and traditional mobile wireless. He has published patents covering both hardware and software design and not-so-secretly loves talking about... Read More →

Tuesday October 9, 2018 10:00am - 10:40am EDT
Osceola A

Deployment

10:00am EDT

Asterisk from Scratch - Part 1 - Intro to Asterisk & Asterisk Architecture

Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you.

This all-day seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 16.

Speakers

Chris Howard

Developer Products Training Manager, Digium

Chris Howard is Digium’s Developer Products Training Manager. Chris has over twenty years of telecommunication experience with a unique blend of operation support systems integration, software development, project management, and technical training. As Digium’s Training Manager... Read More →

Tuesday October 9, 2018 10:00am - 10:40am EDT
St. Cloud

Training

10:40am EDT

ITSPs in the Cloud: Changing Winds

By now, a critical mass of ITSPs (Internet telephony service providers) has stampeded into the Cloud. However, effective use of the cloud requires understanding the pitfalls and limitations of that type of infrastructure; for the most part, it was not designed for real-time communications needs, but for the larger "web economy". This presentation will outline some of the pluses and minuses of using mainstream cloud services to deliver VoIP applications, hosted PBX and SIP trunking service, and illuminate some important strategic considerations and KPIs which can have a big impact on cost structure and availability.

Speakers

Alex Balashov

VoIP platform developer, Kamailio

I am the founder of Evariste Systems, an Atlanta-based software company, home of CSRP (www.csrpswitch.com), a Kamailio-based Class 4 routing and SIP trunking delivery solution for ITSPs and CLECs.Since 2006, I have been, variously, an entrepreneur, an open source-oriented VoIP software... Read More →

Tuesday October 9, 2018 10:40am - 11:15am EDT
Kissimmee

Business

10:40am EDT

Machine Learning Utllizing STT/ASR and TTS with FreePBX

Over the last few years machine learning has exploded into the world of computing thanks to remarkably enhanced algorithms, tremendously increased data, and significantly more-powerful computer hardware. Google, Facebook and Amazon all have platforms that allow developers to utilize voice and text data to perform specific actions based on the needs of a developer. The sky’s the limit. However, one has to ask, how can I integrate these services into open source FreePBX utilizing Asterisk? In 2014 Asterisk released ARI, a powerful asynchronous API that allows developers to build their own custom communications applications. This API opened the floodgates for Asterisk to be used with machine learning tools. In this session learn how to utilize these machine learning, text to speech and speech to text with the powerful dialplan of FreePBX and Asterisk's ARI to create FreePBX modules that can learn from your users to do anything from turning lights on an off, adjusting your thermostat, accepting pizza orders or getting the current housing prices in any neighborhood.

Speakers

Andrew Nagy

Director of Software Engineering, Sangoma Technologies, Inc

Andrew started his involvement with Asterisk in 2009 with the creation of the Open Source Endpoint Manager and Provisioner.net Library for FreeBPX (an open source GUI for Asterisk) and over the years has become the lead developer of the FreePBX project. Andrew strongly believes in... Read More →

Tuesday October 9, 2018 10:40am - 11:15am EDT
Osceola A

Deployment

10:40am EDT

Automating Asterisk on Kubernetes (OpenShift OKD): Session 1 -- Introduction

In this workshop series, you’ll get the opportunity to learn about how to assemble the right tools to automate the deployment and management of Asterisk in Kubernetes. We’ll leverage the tools in OpenShift (the Red Hat distribution of Kubernetes) including Ansible Playbook Bundles, Operators, the container service catalog, and continuous integration pipelines. We’ll speak about Kubernetes at a high level in order to help you understand the world of cloud-native computing, and how utilizing the functionality that Kubernetes provides can make your infrastructure simpler to manage at any scale from small to large.

Speakers

Leif Madsen

Principal Software Engineer, Red Hat

Leif Madsen is the DevOps team lead of the NFV Partner Engineering team at Red Hat in the Office of Technology. On the NFVPE team Leif does DevOps for NFV, helping partners understand how to integrate with OpenShift and OpenStack, along with automating, documenting, and building continuous... Read More →

Doug Smith

Principal Software Engineer, Red Hat

Doug Smith is a Principal Software Engineer for OpenShift Engineering at Red Hat. Focusing on Network Function Virtualization and container technologies, Doug integrates new networking technologies with container systems like Kubernetes and OpenShift. He is a member of the Network... Read More →

Tuesday October 9, 2018 10:40am - 11:15am EDT
Celebration

Workshop

11:15am EDT

Tune Up Your Contact Center

We will explore several hot contact center enhancements, including callback in queue, ASR/TTS and SMS that can be built easily onto an existing Asterisk-based contact center. Whether FreePBX, raw Asterisk, or Digium Switchvox, we'll navigate options and learn how to build some of these features!

Speakers

Corey McFadden

President, Voneto

Corey McFadden is the founder and President of Voneto LLC, a communication solutions firm that ranks among the top national IP telephony integrators. He brings over 20 years of industry experience to Voneto with a unique background that includes experience in call center operations... Read More →

Tuesday October 9, 2018 11:15am - 12:00pm EDT
Kissimmee

Business

11:15am EDT

Simple Call Center Platform with PHP

I will go through how to set up Asterisk dialplan for automatically accepting agents and calls in an adhoc small callcenter, and creating a PHP backend server communicating with the Asteriskover AMI and a live Javascript driven webpage over a WebSocket. All of the pieces will be simple and to-the-point to be able to easily show how each piece of the architecture fits together.The talk will go through all of the Asterisk, PHP and Javscript code, step by step.

Speakers

Morten Amundsen

Developer, Teleperformance Nordic

Morten Amundsen is a developer for Teleperformance Nordic, creating tools and applications for enterprise clients in Norway, Sweden, Denmark, and Finland. Working with both frontend and backend solutions, as well as web services related to telephony and IVR programming Asterisk.

Tuesday October 9, 2018 11:15am - 12:00pm EDT
Osceola A

Deployment

11:15am EDT

Asterisk from Scratch - Part 2 - Installing Asterisk & Intro to Dial Plan

Speakers

Chris Howard

Developer Products Training Manager, Digium

Tuesday October 9, 2018 11:15am - 12:00pm EDT
St. Cloud

Training

11:15am EDT

Automating Asterisk on Kubernetes (OpenShift OKD): Session 2 -- Ansible Playbooks Bundles

Now that we’ve learned about Kubernetes basics, we can start looking at how to automate our deployments using a DevOps tool called Ansible. With Ansible Playbook Bundles (APB), the deployment of containers is simplified by using the power of Ansible to build your infrastructure on OpenShift. We’ll explore how to spin up OpenShift OKD using virtual machines, how to get our APB development environment setup and connected to the OpenShift registry. Next we’ll take a gander at a simple Ansible playbook that will start an Asterisk instance from the OpenShift web interface.

Speakers

Leif Madsen

Principal Software Engineer, Red Hat

Doug Smith

Principal Software Engineer, Red Hat

Tuesday October 9, 2018 11:15am - 12:00pm EDT
Celebration

Workshop

12:00pm EDT

Lunch - Osceola Event Lawn

Tuesday October 9, 2018 12:00pm - 1:00pm EDT
Osceola Event Lawn

Networking

1:45pm EDT

GDPR (Global Dial Plan Rules) for Enterprise Size Companies

How should we implement a Dial plan for a large Enterprise that its size spans beyond the borders of a country? There are several challenges that need to be addressed such as the number of sites/remote branches, number of deployed devices/users, how to display E.164 DID on inbound and outbound calls, how to handle calling party on globalize egress and localize ingress, what numbering plan to adopt for each specific country, what schema/algorithm to use to route between multiple SIP and PSTN gateways, and many more. The solution for each company can slightly vary based on very specific requirement for that company, however, from architectural point of view they share more less a similar solution based on the available technologies. In this session, we investigate how to address all these issues.

Speakers

Ahmad Sharifinejad

Longtime Asterisk developer/consultant for European countries. Ph.D. graduate from the University of New South Wales in Electrical Engineering and computer science in the field of computer networks and Telecommunication. 100 projects have been delivered to our customers. CTO of Twinintel... Read More →

Tuesday October 9, 2018 1:45pm - 2:30pm EDT
Kissimmee

Business

1:45pm EDT

Issabel - An Established Open Source Solution

Today the challenge of communication platforms is to make management activities easier and more efficient. Given this scenario, the recently released ISO considers new modules for IssabelPBX such as queue continue, survey, write queue log and dynamic routes created to be used as a basis to capture data and interact with the different market-leading CRMs. These modules make the installation, configuration, and maintenance of the Issabel platform easier.

During this session, the participants will know the functionalities and scope of the new modules released in the recent ISO update which can be accessed from the administration panel.

Speakers

Juan Pablo Bustos

CIO, Issabel USA

Juan Pablo is a close collaborator of the Issabel Project. He is responsible for the information technology and computer systems that support Issabel Project goals as Training and Internal Process. He performed as Instructor of the Elastix Certification Program since 2010 until 2016... Read More →

Tuesday October 9, 2018 1:45pm - 2:30pm EDT
Osceola A

Deployment

1:45pm EDT

Asterisk from Scratch - Part 3 - Configuring Endpoints & Interactive Dial Plan

Speakers

Chris Howard

Developer Products Training Manager, Digium

Tuesday October 9, 2018 1:45pm - 2:30pm EDT
St. Cloud

Training

1:45pm EDT

Automating Asterisk on Kubernetes (OpenShift OKD): Session 3 -- Operators

With a strong understanding of OpenShift OKD, Kubernetes and Ansible Playbook Bundles, we’ll move on to creating a customized Asterisk Operator. Operators provide you with the tools to automate the operational lifecycle of your applications under Kubernetes. Learn how to leverage the Operator-SDK to provide a framework under which to develop and to use the SDK to scaffold your own Operator. We’ll show a simplified Operator for Asterisk, and the creation of custom resources, can allow you to write your own operational logic.

Speakers

Leif Madsen

Principal Software Engineer, Red Hat

Doug Smith

Principal Software Engineer, Red Hat

Tuesday October 9, 2018 1:45pm - 2:30pm EDT
Celebration

Workshop

2:35pm EDT

Public APIs for Asterisk Media Applications with Kong

Using the current Asterisk API collection to build media-applications has never been more exciting, and its last addition, the Asterisk Restful Interface, is in tune with the times... your clients want to be able to integrate their solutions with your newly created services, and there is no best way to do that than to publish your own public API.This used to mean you had to build your own nginx HTTP proxy and take care of users/credentials management, rate-limiting, api-application routing, ACLs, and all sorts of fun tasks.We will go through fronting some of the most common Asterisk media applications with Kong, an open-source API Gateway and Microservices Management Layer that will take the burden off your shoulders, so you can focus on building more awesome services.

Speakers

Gaston Draque

VoIP development and Deployment Specialist, Nexacomm

Gaston is a VoIP development and deployment specialist at Nexacomm, an IP Telephony supplier and UC systems based in NYC. He has been working with corporate information systems for over 25 years, and with Asterisk since 2005. Gaston holds a B.S in Computer Information Systems, and... Read More →

Tuesday October 9, 2018 2:35pm - 3:15pm EDT
Kissimmee

Business

2:35pm EDT

FreePBX® - Past, Present and Future

Find out how FreePBX® grew to be more than just an easy way to write config files for Asterisk®, to becoming the most widely adopted Open Source PBX Platform and EcoSystem in the world. In this talk, we will provide an overview of what the FreePBX® project is and the history of how FreePBX® has evolved into what it is today, including how our millions of users continue to benefit as the project evolves. Come learn about how the project has evolved and what's coming next.

Speakers

Andrew Nagy

Director of Software Engineering, Sangoma Technologies, Inc

Tuesday October 9, 2018 2:35pm - 3:15pm EDT
Osceola A

Deployment

2:35pm EDT

Asterisk from Scratch - Part 4 - Advanced Dial Plan

Speakers

Chris Howard

Developer Products Training Manager, Digium

Tuesday October 9, 2018 2:35pm - 3:15pm EDT
St. Cloud

Training

2:35pm EDT

Automating Asterisk on Kubernetes (OpenShift OKD): Session 4 -- Hack sessions

Alright already! You’ve learned enough about the tactics that we have available to us for automating your containerized Asterisk in Kubernetes -- how about we take some time to sit down, fire up a terminal and slang? You’ll get the opportunity to hang with Leif & Doug and deploy OpenShift OKD and try your own hand at implementing some of the automated solutions we’ve covered such as Ansible Playbook Bundles and Operators. Bring your laptops and fill up on coffee! We’ll hang out until we’re too tired or they turn off the lights.

Speakers

Leif Madsen

Principal Software Engineer, Red Hat

Doug Smith

Principal Software Engineer, Red Hat

Tuesday October 9, 2018 2:35pm - 3:15pm EDT
Celebration

Workshop

3:20pm EDT

Ask them Anything: Panel discussion

Following Sangoma and Digium getting together, we knew you would have a lot of questions about Asterisk, FreePBX, and the future. We've assembled a great collection of very senior people so that you can Ask Them Anything! This panel is the place to get those answers! MC Duffett will preside...

Speakers

David Duffett

Worldwide Community Director, Asterisk & FreePBX and AstriCon Emcee, Digium, A Sangoma Company

A Published Author, Chartered Engineer, globally experienced trainer and public speaker (requested by name by conference organisers in the US and UK).David is editorially responsible for AstriCon (THE annual global Asterisk event, where David also initiated an Asterisk-based contest... Read More →

Matt Fredrickson

Asterisk Project Manager, Digium

Matthew has worked at Digium more or less since 2001. He has a BS in Computer Engineering from the University of Alabama in Huntsville. He wrote Digium's SS7 stack, libss7, as well as maintained and developed its ISDN stack libpri. He also wrote a number of DAHDI drivers and maintained... Read More →

Matt Jordan

Chief Technology Officer, Digium

Matt Jordan joined Digium in July of 2011. Since joining Digium, he has served as lead on the Asterisk open source project, as an Engineering Manager, and as Director of Technology. In June 2016, Jordan was named CTO of Digium. In this role, Jordan is responsible for technology and... Read More →

Tony Lewis

Chief Operating Officer, Sangoma

Tony Lewis is Chief Operating Officer, overseeing Global Sales, R&D, Support, and Operations.Prior to joining Sangoma, Tony was the CEO and co-founder of Schmooze Communications which was acquired by Sangoma in 2015 which included the SIPStatin and FreePBX product lines. Tony has... Read More →

Bryan Walters

Vice President, Engineering, Sangoma

Bryan has been intimately involved with Asterisk and FreePBX since 2007. As VP of Software Engineering at Sangoma Technologies, he oversees all aspects of the FreePBX project as well as Sangoma’s full suite of UC and Cloud Strategies. As a true technologist at heart, he continues... Read More →

Tuesday October 9, 2018 3:20pm - 4:35pm EDT
Osceola A

Deployment

4:45pm EDT

Opening Night Reception in the EXPO Hall, sponsored by teli

Tuesday October 9, 2018 4:45pm - 6:45pm EDT
Osceola C&D

Visit the Expo Hall

8:15am EDT

Continental Breakfast - Outside Osceola E

Wednesday October 10, 2018 8:15am - 9:00am EDT
Outside Osceola E

Networking

9:00am EDT

Keynote: Default Distrust - Why we must prioritize privacy!

This keynote will address why privacy seems to be very low on solution providers’ priority lists. Woodhead will discuss how security exists for selfish ends and why the privacy of users is often overlooked. He will also explore why privacy is often freely sacrificed with the popular mindset of “we have nothing to hide.”

Speakers

Simon Woodhead

CEO, Simwood

Simon Woodhead's early career was in finance as a fund manager, within what became Deutsche Bank and Barclays Wealth. Simon had discretion to manage over 40m+ of funds before age 21, becoming the youngest qualified member of the Securities Institute. Simwood (https://simwood.com... Read More →

Wednesday October 10, 2018 9:00am - 9:45am EDT
Osceola Ballroom E

General Session

10:00am EDT

Adopt a HaaS Model:Stand Out From Your Competition

Hardware as a Service (HaaS) is a proven business model for MSPs and technology solution providers. You sell a total solution to the end-customer. They get the hardware, software, installation, training, and consulting that comes fully managed and all for a single monthly payment. Attend this session and learn:•What products and services can and should be bundled into a HaaS offering•How to position, market and sell to the end-customer•How to finance and profit from HaaSPresented by Frank Yuhasz, business development manager, Jenne, Inc., and Susan Elder, senior director of marketing, Jenne, Inc.

Speakers

Susan Elder

Senior Director of Marketing, Jenne

Susan Elder joined Jenne, Inc. in 2012 after 20+ years of experience in marketing and corporatecommunications and sales leadership positions for various companies and organizations. At Jenne, Elderleads the company’s marketing function which provides marketing programs and services... Read More →

Frank Yuhasz

Business Development Manager, Jenne, Inc.

Frank serves as business development manager for Digium at Jenne, Inc., a value added distributor of technology products and solutions focusing on unified communications and collaboration, data networking, video conferencing, premise security, the Internet of Things (IoT) and the... Read More →

Wednesday October 10, 2018 10:00am - 10:45am EDT
Kissimmee

Business

10:00am EDT

From ChatBots to Asterisk VoiceBots

The way to communicate with contact center is changing fast… One of the live motif driven by new Artificial Intelligent engines is the possibility to provide information to customers via Virtual Agents, by means of ChatBots. The XCALLY Team played quite long with Omni Channel Asterisk solutions: the natural evolution is to understand how deal with ChatBots, thus to provide self-service messaging solutions. However that’s not enough: are you using Asterisk? So why not thinking to some ChatBot evolution, where the customer can engage with your contact center by phone? But this time the customer is presented with a Voice Robot engine - we are calling it VoiceBot indeed - capable of recognising the customer voice, and get back to him/her, just like a Bot, using virtual agent voice, besides only messages! And here the things start to get really interesting, because we are trying to see what we can do when the Asterisk contact center Robot can’t find reasonable answers for the customer… Dangerous demo will be played during the session, in order to see when the above concepts work and when they break! Emphasis will be given as much as possibile to free concepts, some of them even under Alfa and Beta stage - in order to share the vision with the Open Source community -providing ideas and collecting as many feedbacks as we can from the attendees. The always passionate Asterisk XCALLY Team Diego Gosmar - Giuseppe Innamorato

Speakers

Diego Gosmar

CEO, XENIALAB

Diego Gosmar, a Telco-Innovation passionate, has more than 20 years of experience in the Telecommunication industry. He started to work on one of the first Voice over IP H.323 technologies in the early 1997 Telecom Italia Labs when he was completing the University studies. In 1998... Read More →

Giuseppe Innamorato

CTO, XENIALAB

Giuseppe started to work in the Telecommunication market as a technician of telephone exchanges in Telecom Italia in 1980, following the digital evolution until 1984.Subsequently, he participated in the first Unix network deployment (1984-1988).In 1988 he was hired as a manager at... Read More →

Wednesday October 10, 2018 10:00am - 10:45am EDT
St. Cloud

Deployment

10:00am EDT

AIOSIP: A Swiss-Army Knife for SIP

Learn everything about the latest OpenSIPS release and the types of services which can be built on top of it. Distributed call center queues, SIP registrars and presence servers, each acting as a single entity from an interaction perspective. Achieve platform-wide call rate / concurrent calls limiting for your SIP customers and providers using nothing more than a handful of configuration options.Learn about the optional "High Availability" extensions of the major OpenSIPS modules, and how you can blend them together into carrier-grade services with "5 nines" uptime guarantees. Here we will discuss solutions such as Anycast (for PoP redundancy), Virtual IPs (for instance redundancy) and distributed databases -- building blocks which help us meet our SLAs.

Speakers

Ludovic Gasc

Solutions Architect for Open Source software, IBM

I'm working for ALLOcloud company, a European company for cloud telephony solutions.I'm passionate by Asterisk and real-time communications in general.

Wednesday October 10, 2018 10:00am - 10:45am EDT
Osceola A

Developer

10:00am EDT

The Sylk Road to WebRTC

Sharing 10+ years experience of developing fully open-source infrastructures based on SIP and WebRTC protocol stacks. From developing Blink SIP client to Sylk WebRTC hybrid, we will share what we learned about the future of SIP/WebRTC based infrastructures.

Speakers

Adrian Georgescu

Owner & CEO, AG Projects

Based in the Netherlands, AG Projects is a software vendor specialized in the development and deployment of real-time communications client and server solutions. AG Projects develops, maintains or contributes to more than thirty software packages among which are OpenSIPS, MediaProxy... Read More →

Wednesday October 10, 2018 10:00am - 10:45am EDT
Celebration

Infrastructure

10:00am EDT

EXPO Opens

Wednesday October 10, 2018 10:00am - 4:00pm EDT
Osceola C&D - Expo Hall

Visit the Expo Hall

10:45am EDT

Morning Break in Expo Hall

Visit the wide array of products and services offered by our fantastic exhibitors and sponsors

Wednesday October 10, 2018 10:45am - 11:15am EDT
Osceola C&D

Visit the Expo Hall

11:15am EDT

Asterisk in the Contact Centre: survey results

In 2014, Loway ran a call-center survey for the Asterisk platform; we were not aware of previous work in that area, and we found a lot of interest.This year, we plan to launch a similar survey and we plan to offer it not just to QueueMetrics users (our customer base) but to the community of Asterisk contact centres in general.

Which model of PBX is the most used worldwide?
How satisfied are customers and users?
How big are Asterisk call-centers?
And more!

Speakers

Lorenzo Emilitri

Director, Loway SA

Lorenzo, the founder of Loway, loves building software that works and reliably solves real-world problems. Recently, he worked on creating and deploying hosted services for contact centers, using Java, Clojure, Docker and Kafka to scale out and provide highly elastic and resilient... Read More →

Wednesday October 10, 2018 11:15am - 12:00pm EDT
Kissimmee

Business

11:15am EDT

Practical Uses for Open Source Audio Fingerprinting, Voice Recognition and AI on Asterisk

Using Audio Recognition helps the Asterisk PBX end user to avoid frauds, scams or spam calls. Usually a person needs to report this kind of calls to the IT department and this can be automated. The use case for this will be automatically learning witch calls to block (spam, campaigns, etc).

Speakers

Miguel Angel Torres Govea

VoIP/CTI Sr Leader, System Architect, Price Travel Holding

Computer Systems Engineer, tech enthusiastic, loves Maker Ideology. Currently works at PriceTravel Holding as VoIP/CTI Senior SysAdmin. At PTH he builds, maintains, and develops features/tools to the Telephony Communications Infrastructure and Call Center Software solutions that he's... Read More →

Wednesday October 10, 2018 11:15am - 12:00pm EDT
St. Cloud

Deployment

11:15am EDT

FreeSWITCH: Open Source Telecom

FreeSWITCH is a scalable open source cross-platform telephony platform designed to route and interconnect popular communication protocols using audio, video, text or any other form of media. It was created in 2006 to fill the void left by proprietary commercial solutions. FreeSWITCH also provides a stable telephony platform on which many applications can be developed using a wide range of free tools.FreeSWITCH was originally designed and implemented by Anthony Minessale II with the help of Brian West and Michael Jerris. All 3 are former developers of the popular Asterisk open source PBX. The project was initiated to focus on several design goals including modularity, cross-platform support, scalability and stability. Today, many more developers and users contribute to the project on a daily basis and we support interop with Asterisk over SIP.FreeSWITCH can perform full video transcoding and MCU functionality using its conferencing module. FreeSWITCH supports many advanced SIP features such as presence/BLF/SLA as well as TCP TLS and sRTP. It also can be used as a transparent proxy with and without media in the path to act as a SBC (session border controller) and proxy T.38 and other end to end protocols. FreeSWITCH supports both wide and narrow band codecs making it an ideal solution to bridge legacy devices to the future. The voice channels and the conference bridge module all can operate at 8, 12, 16, 24, 32 or 48 kilohertz in mono or stereo and can bridge channels of different rates. The G.729 codec is also available under a commercial license. FreeSWITCH builds natively and runs standalone on several operating systems including Windows, Max OS X, Linux, BSD and Solaris on both 32 and 64 bit platforms. FreeSWITCH supports FAX, both over audio and T.38, and can gateway between the two.

Speakers

Anthony Minessale

Founder, FreeSWITCH

Anthony Minessale II is the primary author and founding member of the FreeSWITCH open source softswitch. He has spent almost 20 years working with open source software. In 2001, he spent a great deal of time as an Asterisk developer and authored numerous features and fixes to that... Read More →

Wednesday October 10, 2018 11:15am - 12:00pm EDT
Osceola A

Developer

11:15am EDT

Moving CERN's Telephony Infrastructure to Asterisk

With 6,000 mobile users and more than 15,000 landlines, CERN's IT engineers asked themselves the big question: Can we move away from traditional PBX vendors and migrate our infrastructure to open-source solutions?Asterisk was key to answer this question, and today CERN is operating smoothly an agile telephony service that accommodates some of the laboratory's most critical communication services, while it is flexible enough to foster the development of future-proof WebRTC solutions.CERN's core telephony specialist Francisco Valentín will explore the main achievements and future milestones of this success story.

Speakers

Francisco Valentin

Telecommunications Engineer, CERN

He joined the Communication Systems group of CERN (the European Organization for Nuclear Research) IT department in 2013, is engaged in design, development, and maintenance of next-generation telephony system for the organization, which involve many well known open source projects... Read More →

Wednesday October 10, 2018 11:15am - 12:00pm EDT
Celebration

Infrastructure

12:00pm EDT

Lunch - Osceola Event Lawn

Wednesday October 10, 2018 12:00pm - 1:00pm EDT
Osceola Event Lawn

Networking

1:00pm EDT

Practical Impact of Telecom Fraud

As communications services are more and more connected to various public or private clouds it is important to look at how to keep them secure. This can be from the remote SIP device or mobile app that connects to the hosted server, all the way through to the actual server or servers. In addition to protecting SIP endpoints, it’s also important to make sure the human-factor is aware to all the recent types and methods used by attackers to commit credit-card fraud.

This session will present some of the more-common ways to use call-centers as a proxy for placing fraudulent orders and stealing goods and how to address this kind of attacks.

As always, there will be a review of recent telecom attacks and how to protect against them.

Speakers

Eric Klein

COO, Cloudonix.io

Mentor for technology-oriented startups and VoIP security and fraud specialist, Eric oversees the day-to-day operations at Cloudonix so the developers can focus on turning caffeine into code. Spanning 30 years' experience in network and communication systems, having served as fraud... Read More →

Or Polaczek

Lead Mobile Engineer, Forter

"I am a software developer with 8+ years of experience. As a Research Engineer at Forter, i'm developing new methods aimed to help e-commerce merchants prevent credit-card fraud on their website / call centre. Before I've started working at Forter, I helped creating a cross-platform... Read More →

Wednesday October 10, 2018 1:00pm - 1:45pm EDT
Kissimmee

Business

1:00pm EDT

Virtualized Security - SBCs in the Cloud

With the well-known benefits of hosting software in the cloud, market surveys have shown that communications applications have been slow to make the migration. Respondents note that the unique performance, reliability and security concerns of real-time voice and video communications are often barriers to deployment in the cloud. One critical security element, the Session Border Controller, is now offered as virtualized and cloud services. What are the issues that a network designer should consider when moving a security appliance to a cloud function? What are the benefits to moving SBCs to the cloud? What is the impact on the business model? During this session, we’ll cover these issues and explore a number of use cases and live deployments.

Speakers

Alan Percy

Senior Director of Product Marketing, TelcoBridges

Wednesday October 10, 2018 1:00pm - 1:45pm EDT
St. Cloud

Deployment

1:00pm EDT

WebVR, WebRTC and Asterisk

With exciting new technologies just around the corner, and Virtual Reality becoming more mainstream with devices such as the Google Daydream and the HTC Vive being readily available; I'm going to show you how Asterisk and more specifically it's SFU fits into these new technologies and how the Web joins them all together.

Speakers

Dan Jenkins

CEO | Founder | Engineer, Nimble Ape Ltd

Founder of Nimble Ape, a Real-Time Communications Consultancy based in the UK, Google Developer Expert specializing in WebRTC and organizer of CommCon, a conference for Open Source RTC in the UK, Dan is always busy with some project. His knowledge of Asterisk, it's APIs and how those... Read More →

Wednesday October 10, 2018 1:00pm - 1:45pm EDT
Osceola A

Developer

1:00pm EDT

Real Time Communication and the Reality of Networks

We all like to believe that the internet is a place where traffic flows as expected but in reality this couldn't be further from the truth. This talk will cover situations seen on imperfect networks and the kind of impact it has on the real time communications we all use daily. We will also cover the improvements done to Asterisk to better handle these situations when WebRTC is in use and the impact they have.

Speakers

Joshua Colp

Senior Software Developer, Sangoma

Joshua Colp is a Senior Software Developer at Digium and a long time Asterisk developer. He originally started in the community submitting simple patches and grew into improving and creating new core components of Asterisk itself. He is a self-taught programmer who believes in finding... Read More →

Ben Ford

Software Developer, Digium

Wednesday October 10, 2018 1:00pm - 1:45pm EDT
Celebration

Infrastructure

1:45pm EDT

Visit the Expo Hall

Visit the wide array of products and services offered by our fantastic exhibitors and sponsors

Wednesday October 10, 2018 1:45pm - 4:30pm EDT
Osceola C&D

Visit the Expo Hall

2:15pm EDT

Afternoon Break in Expo Hall

Wednesday October 10, 2018 2:15pm - 3:00pm EDT
Osceola C&D - Expo Hall

Visit the Expo Hall

3:00pm EDT

Penetrating the Government with your Products and Services

Why do we believe having a GSA contract is so important? Have you ever tried to rent a car without a credit card? The same scenario exists. The government cannot just buy from you. You need a contract vehicle for the buyer to place an order against. A GSA contract is the fastest and the easiest way to get a 'number' to make the buyer's job easier. Many companies believe that simply registering with SAM (System for Award Management) will net you business. Nothing could be further from the truth. SAM registration is required before you can do business with the government, that's all. You must have a contract vehicle for the buyer to place an order against. Get started now with your own GSA contract. The myth is that a company can succeed without a contract and continue to accept open market orders of $3,500 or less. This violates the CICA (Competition in Contracting Act) and is illegal for multiple purchases. The buyer must combine these requirements and place an order with a contract holder. Do not get caught in this web, get your GSA contract now.

Speakers

Michael Price

Manager, MarketUS, LLC

Since MarketUS® was founded in 1986, it has represented some of the top names in the industry, including Johns-Manville (a Berkshire Hathaway Company), List Industries, Airbus InFocus, Yahoo, EDS, Jabra, Ameritech, Hyundai, TRW, Total Gym, Fire-Dex and Harvard Business School, Top... Read More →

Wednesday October 10, 2018 3:00pm - 3:45pm EDT
Kissimmee

Business

3:00pm EDT

When Should You Use Kamailio?

By integrating Kamailio with Asterisk, a deployment can achieve true global high-availability. From handling limitless registrations to thousands of calls per second, Kamailio provides a powerful front-end to the Asterisk PBX-- but you don't need thousands of calls to justify Kamailio. Even if your solution provides communication for a handful of calls, there is still benefits from using Kamailio.

Speakers

Fred Posner

VoIP Engineer, LOD Communications, Inc.

After working with solutions such as Acme Packet, Broadsoft, Cisco, and others, Fred discovered Asterisk and quickly embraced open source software in telecommunication. A large (yes, it’s a fat joke) proponent of Asterisk and Kamailio, Fred currently provides Kamailio / VoIP consultation... Read More →

Wednesday October 10, 2018 3:00pm - 3:45pm EDT
St. Cloud

Deployment

3:00pm EDT

Asterisk WebRTC frontier: realize client SIP Phon with sipML5 and Janus Gateway

Asterisk WebRTC technology open huge scenarios of applications for unified communications.In this session we will look at that technology to realize a SIP Phone WebRTC directly integrated into your browser to provide a real-time audio & video communication WebApp. We will consider two different solutions, sipML5 and Janus Gateway, showing pros and cons of both solutions.

Speakers

Alessandro Polidori

Senior Software Engineer, Nethesis

Software Engineer, with more than 7 years of experience in web technologies, distributed architectures and agile methodologies. Expert in Node.js I am involved in the design, implementation of code that powers core services, REST APIs, WebSocket communications and client-side Web... Read More →

Wednesday October 10, 2018 3:00pm - 3:45pm EDT
Osceola A

Developer

3:00pm EDT

Containing Asterisk In Kubernetes

None of the usual VoIP components lends itself well to operating in a containerized environment. The configuration is tedious and complicated; IP addresses are critical; NAT is brutal. But all hope is not lost.With a distillation of configuration dyanamics, a bit of good architecture, and a generous amount of glue, we can establish a fully-scalable, redundant, and reliable VoIP system leveraging all that is good from Kubernetes and container-based architectures.

Speakers

Seán McCord

CTO, CyCore Systems, Inc

Seán C McCord is the CTO at CyCore Systems, Inc, and he has been building fault-tolerant and scalable Linux systems since the mid '90s. His day-to-day life involves building Kubernetes-based systems for more interesting workloads.

Wednesday October 10, 2018 3:00pm - 3:45pm EDT
Celebration

Infrastructure

3:45pm EDT

Geek to CEO - My Personal Asterisk Story

VoIP gives the promise of great profits and an ever growing market potential. What most people don't realise, is that in order to succeed, being a highly technical person isn't enough. I started my Asterisk life as a Tech-Geek, almost 16 years ago, with Asterisk version 0.god_know_what. Since then I've traded places several times. Tech-Geek to CTO, CTO to Freelance Developer, Developer to Architect and finally Architect to CEO. I have suffered personal loss, managed to achieve things others didn't - and learned a few things along the way.

Speakers

Nir Simionovich

CEO, cloudonix.io

Entrepreneur and CEO of Cloudonix.io, Nir leads the cloudonix innovative infrastructure backbone solution with the goal of helping companies enrich their apps and products. Nir is a professional Asterisk application and platforms developer with a flair for platform development in... Read More →

Wednesday October 10, 2018 3:45pm - 4:30pm EDT
Kissimmee

Business

3:45pm EDT

Kamailio with the Right Storage Engine

Kamailio is a high performance open source SIP server developed since 2001. One of the critical components in a VoIP platform is the storage system. Keeping user profiles, writing call data records, tracking active users or sharing states, the backend impacts more than anything else the bahaviour of your RTC service. Kamailio supports a myriad of options - SQL: MySQL/MariaDB, Posgress, SQLite, Oracle and others via UnixODBC, - NoSQL: MongoDB, Redis, Cassandra, Memcache, Text, - REST API or Message Queues: RabbitMQ, NSQ, HTTPS+JSON/XML. The presentation goes through the most popular options, highlighting the benefits and disadvantages, which are more suitable for some of the common use cases of real time communications.

Speakers

Daniel Mierla

Co-founder, Kamailio - Asipto

He co-founded Kamailio in June 2005, aiming to build a solid SIP server project where openness to community and contributions has an important role, previously being core developer of SIP Express Router (SER) from its early beginning in 2002. He has a Master degree in Computer Science... Read More →

Wednesday October 10, 2018 3:45pm - 4:30pm EDT
St. Cloud

Deployment

3:45pm EDT

Designing FreePBX® for a Mobile First World

FreePBX was introduced in 2004, a full year before Apple launched their mobile App Store and 4 years before the first Android devices were launched. Mobile technology has since become entangled in our lives and we’ve been busy keeping pace. FreePBX recognized this trend early and has spent the last few years designing and re-architecting itself for the “mobile first” world of today. This talk will take you through the journey of transforming FreePBX into a mobile-accessible application to ensure users and administrators can access their systems where and when they needed it. This endeavor has led to our flagship product, Zulu UC, with clients spanning Windows, Mac, Linux, iOS and Android devices delivering a new and mobile-enabled experience to users and administrators alike.

Speakers

Bryan Walters

Vice President, Engineering, Sangoma

Wednesday October 10, 2018 3:45pm - 4:30pm EDT
Osceola A

Developer

3:45pm EDT

Yet Another Talk About Security and Best Practices

Security has been discussed many of times at Astricon. So why talk about it again? Haven't we beaten the topic to death? Why yes we have which is why the talk is titled "Yet Another talk about security and best practices". However, we need to keep the discussion on security going. As system engineers, developers, PBX maintainers etc. become more aware of security concerns the attackers become more desperate. It used to be good enough to have a hard password along with Fail2Ban and that took care of most issues. Today's attackers are a lot more sophisticated, are becoming increasingly clever and we need to stay one step ahead of them. I plan on doing a small review of what has been discussed in the past, the shift in the types of attacks we have seen in our networks and what we are doing to lock down our network to protect against such attacks.

Speakers

Dovid Bender

CTO, The Flat Planet Phone Company Inc

Dovid has been working for Flat Planet phone for the last 12+ years as employee #2. Over time he has helped bring the company from several servers to multiple POP's around the world including France, New York, Cyprus, and Israel. Dovid's major skill set is in telephony, networking... Read More →

Wednesday October 10, 2018 3:45pm - 4:30pm EDT
Celebration

Infrastructure

4:30pm EDT

Trevi’s Terrazza - All Conference Happy Hour

Join us at Trevi’s Terrazza, an outdoor garden terrace, and bar with fire pit seating and ambient lighting. Trevi’s Terrazza serves light bites to full dinner, full bar and a selection of sangria.

Wednesday October 10, 2018 4:30pm - 6:30pm EDT
Trevi’s Terrazza

Networking

8:15am EDT

Continental Breakfast

Thursday October 11, 2018 8:15am - 9:00am EDT
Outside Osceola E

Networking

9:00am EDT

Keynote: Open Source in Telecom: What a Difference a Decade Makes

Following the huge impact made by Asterisk, traditional telecoms find themselves evaluating the case for open source, which has now arguably become the norm for much infrastructure. This keynote will address how businesses will employ modern practices at scale, such as DevOps, and how they will manage continuous improvement and integration (CI/CD). Bryant’s presentation will answer the question of how security will be addressed with the significant changes in operation and increased exposure to public networks. She will also look forward to exploring some of the implications for the industry with the rise of artificial intelligence and machine learning.

Speakers

Deborah Bryant

Senior Director, Red Hat, Inc.

Deborah Bryant is Senior Director, Open Source Program Office, Office of the CTO at Red Hat where she leads a global team responsible for the company’s stewardship in open source software communities. Deb draws her perspective from an industry-diverse background; Parallel and high-speed... Read More →

Thursday October 11, 2018 9:00am - 9:45am EDT
Osceola Ballroom E

General Session

10:00am EDT

How to Get VICIdial Contact Center Clusters Talking to each other, and more new features

How the Asterisk-based VICIdial Open-Source outbound call center solution can be set up to talk to other separate VICIdial clusters, including passing call data, customer data and coordinating outbound transfer campaign call pacing. Other new major VICIdial features that will be covered are: European GDPR utilities, Inbound preserve place in line, Inbound Closing Time actions, State and Areacode based shared CallerID Groups, The Real-Time Whiteboard multi-report, and many more new features.

Speakers

Matt Florell

President, VICIdial Group

Matt Florell has over twenty years of experience in building and managing corporate IT systems specializing in Call Center systems, IP telephony, Customer Relationship Management(CRM) systems, databases, scalable applications, and system optimization. Matt is currently the President... Read More →

Thursday October 11, 2018 10:00am - 10:45am EDT
Kissimmee

Business

10:00am EDT

Homer Seven

There's a new HOMER in town! Learn about HOMER Seven and its completely redesigned architecture, unleashing the power of HEP to new and unthinkable levels. Designed to integrate rather than segregate data, HOMER Seven expands its potential broadly and ships with multi I/O options ready to fit and feed out of existing Voice and RTC ecosystems, with native support for Asterisk and its many features.

Speakers

Lorenzo Mangani

CEO, QXIP

Thursday October 11, 2018 10:00am - 10:45am EDT
St. Cloud

Deployment

10:00am EDT

Realtime Machine Learning

Machine learning is an exploding field - with the arrival of cloud GPU instances and libraries like TensorFlow and PyTorch, models can be trained in ways that were never practical before. For us working in RTC, we can now leverage those tools to both solve issues with realtime communications and create new ones. Who’s interested in crime?In this talk we’ll discuss the future of ML with RTC. We’ve recently seen rapid advances in ASR, TTS, and machine translation. Incorporating these directly into our platforms is now a simple API call away. Next up is optimization of audio and video using models like Google’s RAISR, allowing us to realtime upscale the image stream on the client side with no artifacting. Similarly we can do advanced noise suppression using tools like Mozilla’s RRNoise or, even more exciting, only send a subset of audio and recreate speech on the far side using a model of the speakers voice.Machine learning works best when there is voluminous amounts of well-structured data – something that we generate each call in spades! We can also use machine learning to analyze data and watch metrics during a session to re-route or optimize bitstreams accordingly. After the call, we can take a look at the statistics to improve future performance.But what if you weren’t the ethical, upstanding citizen you are today? These tools can also be used for nefarious purposes. Imagine receiving a call from someone you loved saying there were in the hospital, so you quickly leave your house unlocked. And are we OK putting voice over actors out of work? We’ll talk through some of the societal repercussions of these advances.

Speakers

Evan McGee

CTO & Founder, SignalWire

Thursday October 11, 2018 10:00am - 10:45am EDT
Osceola A

Developer

10:00am EDT

Creating Scalable Speech Recognition

Sizing and management becomes more complex as companies move away from individual premise-based implements to large hosted environments. Additionally, there are special considerations that need to be addressed when dealing with multi-tenant or multi-application environments using the same speech resources. This session will discuss ways to create larger, more scalable and more easily managed speech recognition and text-to-speech resources for your hosted service environment and give you greater insight into the considerations, tools and solutions.

Speakers

Jeff Hopper

Vice President, Client Services, LumenVox

Innovative, results-driven professional with over 20 years of experience leading enterprise technical pre-sales, applications design, development and service delivery teams. Proven leader and motivator of responsive technical sales support teams in high technology field sales environments... Read More →

Thursday October 11, 2018 10:00am - 10:45am EDT
Celebration

Infrastructure

10:00am EDT

EXPO Opens

Thursday October 11, 2018 10:00am - 12:00pm EDT
Osceola C&D - Expo Hall

Visit the Expo Hall

10:45am EDT

Voice Biometrics for Speaker Verification and Identification

Security in companies has never been more important. Authenticating users is increasingly more difficult while fraud is also increasing. Voice Biometrics offers a powerful new tool to authenticate customers and employees and also detect fraudsters. Asterisk is an excellent platform for adding voice biometrics capability, thus making voice an additional factor in any authorization process. Use cases with Asterisk exist with fully automated inbound and outbound IVR as well as with passive authentication and fraud detection during a call. This presentation will explain the basics of voice biometrics technology, describe real-world deployments, and delineate the multiple ways to include both active and passive voice biometrics in an Asterisk environment. The session will also include demonstrations of live deployments from Asterisk partners who have integrated voice biometric services into their solutions.

Speakers

Peter Soufleris

CEO and Founder, Voice Biometrics Group

IT executive with broad and direct experience in sales, consulting, design, delivery, and customer service within a variety of software and information services companies. Equally adept at working with C-level executives and business issues or technology executives and their issues... Read More →

Thursday October 11, 2018 10:45am - 11:30am EDT
Kissimmee

Business

10:45am EDT

OpenSIPS - the Swiss Army Knife for Building Asterisk Up

By inserting OpenSIPS as edge server for an Asterisk deployment, you can expand your service with a minimal set of changes. The expansions can be in terms of load, of geo-scaling or of extra services. The OpenSIPS edge is able to off load traffic and load by acting as mid-registrar, as a presence server or a dispatcher for call queues. Even more, the presence of an edge server in your network, allows you to scale up the system by moving from a single Asterisk box to a cluster of Asterisk boxes; a cluster where OpenSIPS edge is perfectly capable to perform traffic load balancing (with realtime ARI integration).The scaling as load is just the first step. An geographically distributed platform is the ultimate goal. The load and the service is distributed over multiple PoP / DataCenters, with data redundancy across the entire platform. The OpenSIPS edge server is responsible for providing failover between the Asterisk servers, but also to provide High Availability when comes to reaching your platform from outside network. And what great tool Anycast is for doing multi-site failover. OpenSIPS 2.4 masters the anycast support, being able to failover ongoing calls between different sites.In the same time, the OpenSIPS edge is a good way of inserting new services into your platform, without touching the rest of it. Cname or LNP lookups, LCR routing or Push Notification services, all can be made available for your users by a direct deployment on OpenSIPS.

Speakers

Bogdan Iancu

Founder and Developer, OpenSIPS

Bogdan is the OpenSIPS project founder with an experience of 18+ years in the SIP world. Practicing the symbioses between managing the Open Source project and building commercial products around OpenSIPS, gives the best results in producing a viable SIP Server software for the real-life... Read More →

Thursday October 11, 2018 10:45am - 11:30am EDT
St. Cloud

Deployment

10:45am EDT

Performance Update: chan_pjsips

An update on the chan_pjsip channel driver's throughput and performance. Progress made over the past year and remaining issues to be resolved.

Speakers

Kevin Harwell

Software Engineer, Digium

George Joseph

Software Developer, Digium, Inc.

George is a 38 year veteran of the telecommunications industry havingworked in both Systems and Operations organizations at companies suchas Level 3, Avaya, Zayo Bandwidth and MCI. His experience ranges fromtower climbing and mechanical switching systems to high-volume,high-availability... Read More →

Thursday October 11, 2018 10:45am - 11:30am EDT
Osceola A

Developer

10:45am EDT

Adaptive Least Cost Routing with LRN using CGRateS

Modern Telecommunications require operators dealing with large databases of numbers ported from original source in order to comply with industry regulations. Moreover choosing to ignore this part can bring serious financial losses due to incorrect termination cost calculations for the sessions handled. In this talk Dan will guide the audience into implementing LCR considering the database of ported numbers as well as supplier statistics into it’s computations in real-time, based purely on open-source components, Asterisk and CGRateS. CGRateS is a battle-tested Enterprise Billing Suite with support for various prepaid and postpaid billing modes.

Speakers

Dan Christian Bogos

CGRateS Project Lead, ITsysCOM GmbH

He is the founder of ITsysCOM, experienced communications architect and VoIP specialist. Dan is a double graduate of Politechnica University, Timisoara, with post-graduate specialization in Communication Protocols and Software Development. For the past couple of years, he has focused... Read More →

Thursday October 11, 2018 10:45am - 11:30am EDT
Celebration

Infrastructure

11:30am EDT

Morning Break in Expo Hall

Visit the wide array of products and services offered by our fantastic exhibitors and sponsors

Thursday October 11, 2018 11:30am - 12:00pm EDT
Osceola C&D

Visit the Expo Hall

12:00pm EDT

Why IVR is Important

Earlier this year, the marketing team at Digium produced a go-to document: "Why is an IVR Important? Using Interactive Voice Recognition to Improve Customer Experience and Drive Business Growth" -- an amazing primer on mistakes to avoid and ways to elevate your IVR. In it are many quotes and suggestions from Allison Smith -- the Voice of Asterisk -- who beings the document to life at Astricon, in this presentation highlighting the various points and suggestions about making your IVR smooth, professional, and the very best it can be.

Speakers

Allison Smith

CEO, The IVR Voice.com

Allison Smith is proud to have been the Voice of Asterisk since its inception. If you’ve maneuvered through prompts while calling a Fortune 500 company, participated in a telephone customer satisfaction survey, signed onto a conference call, listened to the public airwaves, took... Read More →

Thursday October 11, 2018 12:00pm - 12:45pm EDT
Kissimmee

Business

12:00pm EDT

Unistim Channel: Past and Present

There is may be several parts of presentation: unistim history, protocol description, current state of channel, current development efforts, possible directions of development, usage examples, competitors review.

Speakers

Igor Goncharovsky

Community Developer

Living in Omsk, Russia. 32 years old. Work with Asterisk for 13 years in different positions: developer, engineer, project manager and entire VoIP service designer. Start working with asterisk 1.0 beta versions and submitted many patches. After the client request works on improvement... Read More →

Thursday October 11, 2018 12:00pm - 12:45pm EDT
St. Cloud

Deployment

12:00pm EDT

Building up a Distributed ARI Stasis High Available app

2003 we stared developing an asterisk infrastructure for an carrier grade setup. 2008 it became much more complex by adding business PBX feature to this environment. Since than we basically stuck with this setup and there were no big movements technology wise since there was not reason to. In Asterisk 12 Digium introduced ARI with a bunch of new possibilities and changed the handling of channels so we had the need to change our Code in order to keep the asterisk up to date. With ARI as a good balance between Call Setup manipulation and in call control we chose ARI as basis of our new way for communication between Asterisk and our business logic. With message driven technologies we had the opportunity to decouple the asterisk from it's script by using a message bus, in our case we've choose kafka to do this job. With stream based programming and state machines using java akka we first made the most complex playback of the tt-monkeys. On this basis we are developing our new call controlling back end for the asterisk (ongoing). I will show the basic concept of an distributed akka, kafka message driven call routing engine. As well I will share our leanings with an HA and fail over concept and how this works all together using kamailio dispatcher routing and Stasis fallback.

Speakers

Jöran Vinzens

VoIP Developer, sipgate gmbh

Jöran has been in contact with VoIP system since 2004. First with H323 and short after SIP. First Contact with Asterisk was version 1.something at an interconnection test with an Siemens HiPath. from there on Jöran stuck with Asterisk until now, where Jöran is in a team at sipgate... Read More →

Thursday October 11, 2018 12:00pm - 12:45pm EDT
Osceola A

Developer

12:00pm EDT

OpenSIIPS 2.4 - A Unified, Multi-PoP Infrastructure

Speakers

Liviu Chircu

VoIP Engineer/Software Developer, OpenSIPS

Passionate about software architecture and design, code reviewing and anything involving automation.Liviu Chircu has been involved with OpenSIPS and the VoIP world for over 7 years. He is a software developer and VoIP consultant for OpenSIPS Solutions. Armed with extensive knowledge... Read More →

Thursday October 11, 2018 12:00pm - 12:45pm EDT
Celebration

Infrastructure

12:45pm EDT

Lunch - Osceola Event Lawn

Thursday October 11, 2018 12:45pm - 1:45pm EDT
Osceola Event Lawn

Networking

1:45pm EDT

Dangerous Demos, sponsored by Cloudonix

Anyone can TALK about tech - but it takes skill to DEMO tech live in front of an audience. Performing with elements of high tech (such as Asterisk and the latest unsupported features of Open Source Real Time Communications applications) using Conference WiFi in front of an audience of some of the best comms hackers in the World can be likened to descending the Cresta Run on a Skeleton Bobsleigh - it is risky and dangerous, but if you survive the experience the buzz that you get is just incredible.

Dangerous Demos are aimed to give presenters the chance to experience this rush - whilst providing an exciting, energising, electrifying, engaging and even educational series of lightning presentations to a live audience. Each speaker has precisely THREE minutes to show off their technology, with prizes being awarded to the Most Entertaining, Most Popular (by audience vote - using a very novel and risky voting system), Most Ridiculously Risky (aka Crash and Burn) presentations and as ever the Swan Prize - for the most technically advanced demo (that does not outwardly appear to be dangerous). In addition this year - as this *is* Astricon, Digium and Sangoma have generously donated two additional prizes - for Best Use of Asterisk and Best Use of FreePBX within a demo.

Prizes

Audience Vote - Voted for by the audience - [Prize: Apple Airpod]
Most Entertaining - The demo that produced to greatest entertainment value - [Prize: Google Pixel phone]
Swan Prize - The demo which is just technically brilliant - [Prize: Apple iPad]
Best use of Asterisk - Additional prize for best use of Asterisk in demo - [Prize: Arduino developer kit]
Best use of FreePBX Additional prize for best use of FreePBX in demo - [Prize: Microsoft Surface Tablet]
Crash and Burn The demo that went wrong (in the best way) - [Prize: Arduino developer kit]

To enter - find James Body before lunchtime on Thursday and get your name on the Dangerous List......!

Speakers

James Body

CEO, telet research

James Body is the Founder and Chief Executive Officer of Telet Research, a Northern Ireland based company specialising in engineering of novel and innovation mobile network infrastructure and has spent the last 30+ years building a wide range of fixed and mobile communications systems... Read More →

Thursday October 11, 2018 1:45pm - 3:15pm EDT
Osceola Ballroom E

Dangerous Demos

3:15pm EDT

Wrap Up Session

Thursday October 11, 2018 3:15pm - 4:00pm EDT
Osceola Ballroom E

General Session